Customer Support

Aviagen’s most important commitment to customers is to provide products that deliver value through superior genetics, regular customer visits and the most up-to-date management advice.

With dedicated regional customer focus teams and locally based customer support teams in more than 30 countries, Aviagen truly is a global company with local support. We have personnel from over 40 nations and 25 different languages are spoken.

In addition to the locally based teams, we have specialist that support our customers worldwide in areas such as nutrition, R&D, veterinary, laboratory analysis, marketing and e-technology.

Aviagen has a long tradition of actively communicating with our customers to provide the most current and applicable management advice. The local technical teams interact daily with customers at all stages of the chicken and turkey production process. This experience, as well as commercial flock data, provides the basis for all of our recommendations. Aviagen remains committed to providing the latest information in best management practices to our distributors and customers, bridging the gap between scientific and technical advancements and practical, real-world applications.

Aviagen understands that providing our customers with the latest technical information and advice on how to best manage their Aviagen birds not only ensures their success, but ours as well. We are committed to keeping our customers up-to-date with new developments and management advice to allow them to optimize the health, welfare and performance of their Aviagen stock.

One of the most long-running and successful examples of Aviagen’s commitment to education is the annual Aviagen Production Management Course held in the United States. This four-week workshop brings participants from around the world together to learn the latest information in all areas of poultry science and its practical application to managing successful breeder and broiler operations. In the past 50 years, the Aviagen Course has graduated more than 400 men and women and is now being duplicated in other countries.

The Aviagen Course is certainly the most intensive training provided by Aviagen. Smaller, regionally based seminars and workshops take place throughout the year in our efforts to continually bring the latest information to our customers. Aviagen is proud of the numerous poultry professionals and specialists that we employ and who regularly speak at these events. We also work closely with outside industry professionals and consultants to provide the most beneficial learning experience for all of the attendees.